Protecting your personal data is a priority for Passe Montagne.
We are committed to processing your data with transparency, security and in compliance with applicable regulations, including the General Data Protection Regulation (GDPR).
You may access, modify or request deletion of your data at any time via your customer account or by contacting us through our contact form.
Article 1 – Data Controller
Data is collected by:
SARL PEAK UP – Passe Montagne
695 avenue Paul Louis Merlin
73800 Montmélian – France
For any request, you can contact us via our contact form or by email at:
info [at] passemontagne.fr
Article 2 – Data Collected
We only collect the data necessary for the proper functioning of our services.
Identity data:
First name, last name, date of birth
Contact details:
Email address, phone number, postal address
Account data:
Subscription information, order history
Browsing data:
IP address, connection data, pages visited
Article 3 – Purpose of Processing
Your data is used for:
Order and customer service management
Purchase of ski passes and activities
Subscription management
Customer support
Communication
Sending emails (offers, updates, reminders)
Occasional SMS notifications
You can unsubscribe at any time via the link included in our emails.
Service improvement
Usage analysis
Offer personalization
Article 4 – Skier Data and Insurance
When creating your account or purchasing ski passes, you must provide information about each skier.
The customer is fully responsible for the accuracy of the information provided (first name, last name, age).
In case of incorrect information:
penalties may be applied by the resort
insurance coverage (Passe Montagne or external providers) will not be activated
Article 5 – Data Sharing
Your data may be shared only with partners necessary for the operation of the service:
Ski resorts
Technical providers (including eLiberty)
Payment provider (Lyra Collect)
No data is sold or transferred to third parties.
Article 6 – Location Data (Mobile App)
If you use the Passe Montagne mobile application, location data may be used to:
Display nearby activities
Send location-based notifications
You can disable this feature at any time in your device settings.
Article 7 – User Content
When you send photos or videos to Passe Montagne, you authorize their use for brand communication (website, social media, marketing materials).
These contents will never be sold to third parties.
Article 8 – Data Retention
Your data is stored for the duration of your customer relationship, then archived in accordance with legal requirements.
Article 9 – Your Rights
In accordance with regulations, you have the following rights:
Right of access
Right to rectification
Right to deletion
Right to object
Right to data portability
To exercise your rights, you can contact us via our contact form or by email at:
info [at] passemontagne.fr
Article 10 – Cookies
Cookies may be used to improve your browsing experience, measure audience and personalize content.
You can manage your preferences via your browser or the cookie banner.
Article 11 – Security
We implement all necessary measures to protect your data.
Payments are secured via Lyra Collect with 3D Secure authentication.
Article 12 – External Links
The website may contain links to third-party sites. Passe Montagne cannot be held responsible for their content or privacy policies.
Article 13 – Applicable Law
This policy is governed by French law.
Article 14 – Updates
This policy may be updated at any time. The applicable version is the one published on the website.
