Terms and Conditions of Sale

Article 1 – Purpose and Role of Passe Montagne

These general terms and conditions of sale define the rights and obligations of SARL PEAK UP – Passe Montagne and its customers regarding the sale of its products and services, including the Passe Montagne subscription, ski passes, gift vouchers, physical products, and related services.

Any order implies full and unconditional acceptance of these terms and conditions.

Passe Montagne acts as a technical and commercial intermediary enabling the purchase of ski passes and services offered by partner ski resorts.

Partner ski resorts remain solely responsible for:
• pricing
• operating conditions
• cancellation and refund policies
• delivery of services

PEAK UP – Passe Montagne:
Travel Agency License No. 073180018
Insurance Intermediary Agent No. 19002519

The customer declares that they are of legal age and have the legal capacity required to enter into a contract.

Article 2 – Products and Information

The characteristics of the products offered for sale are presented on www.passemontagne.fr.

Visuals and photographs are non-contractual.

Passe Montagne provides access to special rates negotiated with partner ski resorts.

The terms of use for ski passes and related services are defined by the partner ski resorts.

The physical products offered do not benefit from any specific commercial warranty but remain covered by the applicable legal warranties.

Customer Information

The Passe Montagne subscription is personal and non-transferable.

It is the customer’s responsibility to provide accurate information for each skier (surname, first name, date of birth).

Any error may result in:
• invalidation of the ski pass
• penalties at the resort
• refusal of coverage by the insurance provider

Passe Montagne cannot be held liable for consequences resulting from errors attributable to the customer.

Purchase of Ski Passes and Activities

Purchases can only be made online with an active subscription.

Each skier must have a pass holder/card compatible with the selected resort.

If pass holders/cards are ordered, they must be received before purchasing ski passes.

No discount can be granted directly at the resort ticket office.

Two purchase methods are available:
• online reload
• e-ticket

E-tickets are neither cancellable nor refundable.

Some resorts require specific pass holders/cards that may not be compatible with others.
In the event of an ordering error related to an incompatible pass holder/card, no refund may be issued, unless otherwise required by law.

Ski passes are date-specific, and multi-day ski passes are only valid for consecutive days.

Once activated at a gate, the ski pass is considered used (see Article 10).

Use of Pass Holders / Cards

Customers must:
• check the number of the associated pass holder/card
• place the pass holder/card in the left pocket
• avoid any interference (phone, cards, etc.)
• protect the pass holder/card from humidity, heat, impacts, and bending

Passe Montagne cannot be held liable for malfunctions resulting from:
• improper use
• resort technical systems
• incompatibility or damage to the pass holder/card

Wallet Credit, Gift Vouchers, and Gift Cards

Wallet credits are valid for one season.

The expiration date is displayed in the customer account.

Any expired wallet credit is permanently lost.

Wallet credit cannot be converted into cash.

Any request for an extension must be made before the expiration date. Passe Montagne reserves the right to accept or refuse such requests.

Article 3 – Purchase of Ski Passes

The purchase of ski passes requires an active subscription.

The customer must ensure that the pass holder/card is compatible with the selected resort.

In the event of non-compliance with these conditions, Passe Montagne cannot be held liable, unless otherwise required by law.

Article 4 – Prices

Prices are indicated in euros, including all applicable taxes.

Partner ski resorts freely determine their pricing.

Passe Montagne does not guarantee the lowest price.

Certain offers provided directly by ski resorts may be more advantageous.

No refund may be issued in the event of a price difference being observed, unless otherwise required by law.

Article 5 – Orders and Proof

The customer is responsible for checking all information before confirming the order.

A confirmation email is sent after the order is placed.

It is the customer’s responsibility to verify receipt of this email, including in spam or junk folders.

If no email is received, the customer must verify that the payment has been successfully processed and contact customer service before placing any new order.

Passe Montagne cannot be held liable in the event of duplicate orders or errors resulting from the customer’s failure to carry out these checks.

The recorded data constitutes proof of the nature, content, and date of the order.

Orders are archived in accordance with applicable regulations.

Article 6 – Payment

Payments may be made by credit card, American Express, wallet credit, or Chèques-Vacances Connect, and are secured through the Lyra Collect solution with 3D Secure authentication.

In the event of fraud or suspected fraud, Passe Montagne reserves the right to suspend the order or the customer account.

Article 7 – Subscription

The subscription is valid for one season.

Two offers are available:

• Standard offer: access to a selection of partner ski resorts
• Pro Code offer: access to all partner ski resorts

The Pro Code must be entered in the customer account to unlock access to all partner ski resorts. Some resorts do not wish to be available through the public offer and therefore require the use of a Pro Code.

The subscription is automatically renewed every October 1st.

The customer is informed in advance.

Cancellation is possible until September 30th.

Passe Montagne reserves the right to modify its offers, partner ski resorts, and access conditions.

Article 8 – Ski Pass Activation

A ski pass is considered used from its first scan at a gate.

Any activation is final and irreversible.

No refund may be issued after activation, unless otherwise required by law (see Article 10 – Cancellation and Refund Policy).

Article 9 – Cancellation and Refund Policy

Cancellation and refund conditions vary depending on the products and partner ski resorts.

Cancellation Before Use

Unless otherwise stated, ski passes may be cancelled until the day before the first skiing day.

The refund is issued as wallet credit, credited to the customer account and usable during the current season.

Expired Validity Date

From the validity date of the ski pass, no cancellation or refund may be granted, even if the ski pass has not been activated or used, unless otherwise required by law or subject to specific conditions set by the partner ski resort.

Exceptions

Certain products are neither cancellable nor refundable after purchase, including:
• e-tickets
• certain partner ski resorts applying specific conditions

For example, ski passes for Valmeinier are neither cancellable nor refundable after purchase, regardless of the reason.

The cancellation and refund conditions specific to each partner ski resort, as defined in their own terms and conditions, fully apply, including for orders placed through Passe Montagne.

After Activation

Once activated at a gate, the ski pass is considered used.

No refund may be issued after activation, unless otherwise required by law.

Conditions Related to Ski Resorts

In the event of adverse weather conditions, partial opening, or closure of the ski area, refund conditions are determined by the partner ski resort.

Any final refund decision remains at the sole discretion of the partner ski resort.

Customer Responsibility

It is the customer’s responsibility to verify before purchase and use:
• weather conditions
• ski area opening status
• operating conditions

In case of doubt, customers are advised not to activate their ski pass.

Special Cases

In the event of an issue with a ski pass, the customer must contact Passe Montagne customer service as soon as possible.

No refund will be issued in the event of a duplicate order or a new purchase made directly at the resort without prior contact, unless otherwise required by law.

Wallet Credit

Refunds issued as wallet credit cannot be converted into cash.

Wallet credit is valid during the current season, unless otherwise stated.

Article 10 – Insurance

The insurance products offered are optional.

Passe Montagne acts as an intermediary.

It is the customer’s responsibility to ensure that they have suitable insurance coverage.

The order confirmation email serves as proof of insurance.

Any error in the information provided (surname, first name, date of birth) may result in refusal of coverage by the insurer.

Coverage conditions, validity, and compensation terms are determined by the insurer.

Passe Montagne cannot be held liable for decisions made by the insurer.

Article 11 – Service Availability

Passe Montagne implements all reasonable means to ensure the continuity of its services.

Passe Montagne cannot be held liable in the event of service unavailability beyond its control, unless proven fault is established.

Article 12 – Force Majeure

Passe Montagne cannot be held liable in the event of force majeure.

Article 13 – Claims and Right of Withdrawal

In accordance with consumer protection laws, the customer has a period of 14 days to exercise their right of withdrawal for physical products, provided that such products have not been used.

The refund will be processed within 30 business days from receipt of the request.

In accordance with applicable regulations, ski passes are considered transport tickets and therefore do not benefit from the right of withdrawal.

Insurance products are neither cancellable nor refundable.

Any claim must be submitted in writing (by email or contact form) within 15 days, unless otherwise required by law.

Article 14 – Account Suspension

Passe Montagne may suspend a customer account in the event of fraud or abusive use.

Article 15 – Personal Data

Personal data collected is processed by SARL PEAK UP – Passe Montagne in compliance with applicable regulations, including the General Data Protection Regulation (GDPR).

This data is necessary for order management, customer relations, improvement of the services provided, and the sending of commercial information where the customer has given consent.

The customer has the right to access, rectify, object to, erase, and transfer their personal data.

To exercise these rights or obtain further information, the customer may consult the privacy policy available at the following address:
Privacy Policy

Article 16 – Mediation

In accordance with the provisions of the French Consumer Code, the customer may use a consumer mediator free of charge in order to seek an amicable resolution to a dispute.

The mediator may only be contacted after a prior attempt to resolve the dispute directly with Passe Montagne.

The customer may contact the following mediator:

Médiation Tourisme et Voyage
CS 30958 – 75383 Paris Cedex 08
SIRET: 751461328 00021

Médiation Tourisme et Voyage

Article 17 – Applicable Law

These general terms and conditions of sale are governed by French law.

In the event of a dispute, and failing an amicable resolution, the French courts shall have exclusive jurisdiction to hear the matter.

Article 18 – Customer Service

For any information, request, or claim, customers may contact Passe Montagne customer service:

Phone: +33 4 56 64 99 77
Email: sav[at]passemontagne.fr

Opening Hours

Monday to Friday: 9:00 AM – 12:30 PM / 1:30 PM – 5:00 PM
Weekend: 8:30 AM – 12:00 PM, emergency ski pass support only